Cancellation Right:


Cancellation right: Customers have the legal right to revoke their contractual statement within 14 days without giving of reasons, either in written form  (e.g. by letter, fax or e-mail) or - if the objects are ceded to them before the expiring date - by sending back the object. Here you find the specifics of your cancellation right

1. Scope of application



For all deliveries by PC Planet GmbH (in the following PC Planet webshop) to customers (§ 13 BGB) the following general terms and conditions (GTC) apply:



2. Contracting Partner



The sales contract is signed with:

PC Planet GmbH Hamm
Hafenstr. 20, D-59067 Hamm (Westf.)
Telephone: +49 2381 979 700, Fax: +49 2381 979 710, Support +49 2381 979 800
email: online@pc-planet.de

Sparkasse HammBLZ: 41050095
KT-Nr.: 44081222

IBAN: DE 44410500950044081222
Swift: / BIC: WELADED1HAM Business managers: Dirk Richwien / Martin Hellmich


Register court: Amtsgericht Hamm
Registration number: HRB Nr. 2666

Tax-Number: 322 5732 0660

VAT identification number according to § 27 a VAT Act: DE 813225034

You can call our customer service for any questions, complaints and protests on working days between [8:30 hours] and [18:00 hours] under the telephone number [++49 2381 979 800] or by e-mail to support@pc-planet.de.

PC Planet Webshop is a certified online shop and has pledged itself to comply with the requirements of the Trusted Shops Regulations (to be found under www.trustedshops.de).



3. Offer and Conclusion of Contract



3.1 The display of the products in the shop is no legally binding offer, but a non-committal online catalogue. By clicking on the button "Confirm Order" you make a binding order of the products contained in your cart. The confirmation of the receipt of your order follows immediately after sending the order. We can accept your order either by sending a confirmation of the order by e-mail or by the delivery of the goods within the course of five days. The confirmation of the receipt of the order is no confirmation of the purchase offer.



3.2 If the confirmation of your order should contain writing or printing errors or if the fixing of the price should be impaired by technological errors of transmission, we are entitled to dispute, but will have to prove the error to you. Already made payments are refunded immediately.



3.3 You have the choice to make your contract of purchase either in German or English.



4. Cancellation right

You can revoke your contractual statement within 14 days without giving of reasons, either in written form  (e.g. by letter, fax or e-mail) or - if the objects are ceded to you before the expiring date - by sending back the object. The period begins after receipt of this instruction in written form, but not before receipt of the goods by the recipient (in the case of a recurring delivery of goods of a similar type not before the arrival of the first partial delivery), and also not before the compliance with our duties to supply information according to article 246 § 2 in connection with § 1 para. 1 and 2 EGBGB as well as our duties according to § 312e para. 1 clause 1 BGB in connection with article 246 § 3 EGBGB.
Your order of cancellation has to be made to:

PC Planet GmbH, Hafenstr. 20, 59067 Hamm,
Email: online@pc-planet.de or Fax: ++49 2381 979 710


Consequences of cancellation



In the case of an effective cancellation the services received by both sides have to be refunded and eventual utilisations (e.g. interests) have to be released. If you cannot release the services as a whole or partially or only in a worse condition you may insofar have to give us recompensation.



This does not apply in the case of the surrender of goods, if the impairment of the object is due to an act of control as would be possible in a retail store. Furthermore you can avoid the obligation of compensation due to an impairment of the object, if you do not use the object like a property and avoid everything which might affect its worth. Objects which can be sent back by post have to be sent back at our risk.



You have to bear the regular cost of the return shipment if the wares were delivered as ordered and the price of the returned object does not exceed an amount of 40 Euro; if you have paid a higher price you have to bear the cost only if you have not yet made a consideration or have made a contractually agreed partial payment at the date of cancellation. In all other cases the return is free.



If you want to return the goods you can also use our free return service (this is no compelling condition for an effective use of the cancellation right). In this case please contact us by e-mail or fax. Objects which can not be packaged will be picked up at your home.




Financed Transactions



If you have made the contract by use of a loan and cancel the financed transaction, you are no longer bound by the loan contract if both contracts are an economic unit. This has to be especially assumed if we are the loaner or when your loaner uses our contribution in respect to the financing. If we have already got back the loan when the cancellation becomes effective or when the return is complete, your loaner becomes the legal successor of our rights and obligations concerning the legal consequences of the cancellation or the return of the object. This does not apply if the contract at hand concerns the acquisition of bonds, currencies, derivatives or precious metals. If you wish to avoid a contractual obligation as far as possible, you should revoke both contractual statements separately.



End of cancellation information



4.2 The cancellation right does not exist for the delivery of goods which have been produced according to a customer's specifications (e.g. t-shirts with your photo or your name) or which are clearly tailored to personal requirements or for the delivery of audio- and video-recordings or for software, insofar as the delivered media are unsealed by the customer.



4.3 Please avoid damages or contaminations. Please return the goods if at all possible with the original cover with all accessories and all the pieces of packaging. Please use protective packaging if necessary. If you do not have the original cover anymore please take care of adequate packaging in order to prevent damages of transport, so that you avoid compensation demands because of damage due to inadequate packaging.



4.4 Please try to refrain from unpaid returns, but send us an insured package and preserve the receipt of delivery or use our free return service through DHL.



4.5 Please observe that the modalities contained in the paragraphs 4.3 and 4.4 are no precondition for the effective exercise of your cancellation right.



5. Agreement on Costs of Return

If you make use of your cancellation right (see the paragraph on cancellation right), you have to bear the regular cost of the return shipment if the wares were delivered as ordered and the price of the returned object does not exceed an amount of 40 Euro; if you have paid a higher price you have to bear the cost only if you have not yet made a consideration or have made a contractually agreed partial payment at the date of cancellation. In all other cases the return is free.

6. Shipping Costs



6.1 When paying by cash on delivery we have to levy an additional charge of 2 Euro which the postman collects on site. Additional taxes or costs do not arise.



7. Terms of Delivery and Delivery Reservation



7.1 If the delivery can not be made despite three attempts, we can rescind the contract. Eventually already made payments will be refunded immediately.



7.2 If an ordered product is not available because we are not supplied by our contractors without our default, we can terminate the contract. In this case we will inform you immediately and propose the delivery of a similar product. If no similar product is available or you do not want the delivery of a similar product we will refund eventual considerations promptly.



8.Reservation of Proprietary Rights



Until the goods are paid in full, they remain our property. Before transfer of ownership any pledging, assignment, processing or reconfiguration is not allowed without our permission.



9. Warranty



Warranty is subject to the legal regulations.



10. Final Provisions



10.1 If a regulation of these General Terms and Conditions should become invalid this does not affect the remainder of the contract. Instead of the invalid conditions, the respective legal regulations apply.



10.2 German law applies.